Jacada

UI design for web-based environments, building customer interactions.

Clutter and confusion are failures of design, not attributes of information.
― Edward Tufte

Jacada provides intelligent self-service solution combining AI, and RPA technologies. It is the only platform that drives demonstrable business value by automating, personalizing, and optimizing every conversation. It also delivered detailed reports, including visual funnels.

My work with them extended over 4 years. I got complex UX flows from the product managers, and turned them into valuable and delightful experiences for Jacada's users. As the priorities and UX charts often changed, my flexibility and adaptability developed. I worked closely with Programmers to oversee full implementation to deliver best-in-class user experiences. Jacada was recently purchased by Uniphore.
For more info read  https://www.jacada.com